Etihad Airways employs WhatsApp to communicate with customers
July 19, 2018: Etihad Airways, the national airline of the United Arab Emirates, has launched a WhatsApp Business solution, allowing guests to communicate instantly with the airline via the popular messaging app.
The new service is an enhanced offering to premium guests when they are at Abu Dhabi International Airport, allowing them to chat with the airline’s agents about their flights in a fast, personal and efficient way. In addition to communicating with customer service agents, the WhatsApp service will be expanded in the future to enable guests to receive important messages like flight reminders by opting into WhatsApp communications on the Etihad Airways booking confirmation option.
During the initial trial phase, the Etihad Airways WhatsApp number will be exhibited at Premium check-in at Abu Dhabi Airport.