Shipping, Returns & Refunds
We have curated a selection of products which are made and packaged lovingly by craftsmen and artisans. A lot of thought and skill goes into sending you that perfect piece! Therefore, we implore you to bear these important points in mind while ordering from LuxuryFacts.
1. Delivery: Since we have partner brands from different countries, delivering all across the globe, most of the items will take anywhere between 7-14 days to reach their destination (unless otherwise specified on the product page). Once shipped, you will be sent the tracking details to see your package reaching you!
2. Returns & Refunds: We want to work with our customers. Please give us the opportunity to service you by reaching us at [email protected]. All we ask is to request a return within 14 days of delivery of the package. Once the return package has been received by us, we will inspect the item for damage or usage. If accepted, we will process the refund within 14 days to the same mode of payment. The cost of the return shipping will have to be borne by the customer.
3. Condition of the Return: Returned goods should retain original tags and condition. They should be unused. Goods that are damaged/without tags will not be refunded.
4. Received Damaged Goods? If so, please send us an email along with images at [email protected], and we shall resolve your issue (whether to return or exchange) in 7 days.
Our world is bearing the brunt of increased human activity. Transportation activities (aviation, rail, shipping, heavy and light trucking) are responsible for approximately 17% of global greenhouse gas (GHG) emissions. Since this is a global platform with products flying across the skies, please be mindful when returning the items. LuxuryFacts curated products are classics with the highest standards of quality. They will last you, delight you, pamper you.
For any questions, concerns, please email us at [email protected]
*Please note, due to the COVID-19 pandemic, we won’t be accepting any returns unless the product reaches the customer damaged. Delivery timelines might be longer as well. Please bear with us as the world regains normalcy.